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Customer Services

POSTAGE 

All goods are sent first class recorded delivery so a signature is required 

Courier is www.royalmail.com 

Tracking information will be given at time of shipping notification 

  • £3.80 in the UK and Northern Ireland Flat rate per order
  • £9.00 European countries* Flat rate per order
  • £12.00 Rest of world* e.g USA, Australia Flat rate per order

WASHING INSTRUCTIONS

  • Hand wash only in mild detergent
  • Do not iron
  • Do not bleach
  • Do not tumble dry

MATERIAL COMPOSITIONS

Plain fabric 80% Nylon and 20% Elastine
Multicolor fabric 82% Polyester and 18% Elastine
multi Striped 80% Nylon and 20% Elastine

SIZE GUIDE

  • X-Small      UK 6-8
  • Small         UK 8-10
  • Medium     UK 10-12
  • Large         UK 12-14

Returns Policy:

We hope you are completely satisfied with your Bugsy Pants  purchase.

Please email info@bugsypants.com quoting your order number before returning any item 

If you do wish to return an item from the "SHOP" for any reason you may do so up to 14 days from the date of despatch for a full refund (less postage costs) or an exchange, as long as it's returned to us in its original condition & packaging 

Goods must be unworn ,with all tags  hygiene strips still in place.

In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We will refuse to refund or exchange if it's clear this hasn't been done, and return the goods to you.

Please also note that we cannot accept returns on the following:

- Any item that is returned more than 14 days after receipt.

- Any item that is damaged / has missing parts or is not in its original condition

- Any item that the tags, hygeine stickers or labels have been removed 

After we have received your refund request, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used.

We aim to process refunds and exchanges immediately however during busy times it may take a few days. Please allow up to 14 days for refunds to be credited to your original payment method.

Please make sure goods are securely packaged to avoid damage in transit. We also advise that you send item back recorded delivery or special delivery so a signature is required to avoid any loss in the  post

Exchanges are sent out free of charge.

Any items bought from the BIKINI BUILDER cannot be returned unless faulty due to the fact they are custom made 

Any items from either the SHOP or BIKINI BUILDER that are recieved faulty can be repaired replaced or refunded at our discretion


If any items either from the SHOP or BIKINI BUILDER become faulty after a period of time then please contact customer services before returning it. Please Email info@bugsypants.com 

Returns should be sent to:

Bugsy Pants
Unit 1
32 Landseer Road
Hove
East Sussex
BN3 7AF
UK